The meeting was called to order at 6:15 by chair, Larry Ranallo. 25 attenders.
Since 1966, NUWAY, a nonprofit organization, has provided community based extended-care for people in recovery from substance use and mental health disorders. 3Rs NUWAY Counseling Center is now open at 1404 Central Ave NE. (Recognition, Rehabilitation, Recovery = 3Rs.) NUWAY has two other outpatient facilities: one in South Minneapolis and one in St. Paul. Additionally, there are two residential treatment centers located in South Minneapolis.
Our presenters were Monique Bourgeois (Chief Community Relations Officer), Jason Cintorino (3R’s Program Director), and Jake Lewis (Community Relations Manager)
To receive treatment from NUWAY, a person must have a substance use disorder. Many clients also have a co-occurring mental health disorder, but that is not required for admission to the program.
NUWAY offers two treatment models: Outpatient and Inpatient. Both models draw on clinical care and community resources to support clients’ path to good health.
The OUTPATIENT MODEL is called R.I.S.E. (Recovery in Supportive Environments)
NUWAY works with over 65 providers of stable, supportive recovery residences throughout the Twin Cities. Unlike the 28-day treatment model available elsewhere, NUWAY clients stay in the program as long as they need it; the average treatment length is 83 days in NUWAY’s outpatient programs. A client’s program is individualized–there is no single prescriptive model. In addition to offering access to supportive housing in the community, a client in this program receives:
- Twenty hours of licensed co-occurring treatment per week including group and individual sessions
- One meal during each day of service
- Transportation assistance
- No-cost drug testing
- Peer support
- Care coordination
- Family support
- Recovery management skills
- Evidence based modalities
The program tries to offer what’s needed, including help finding a job, arts therapies, whatever seems appropriate.
The RESIDENTIAL MODEL. NUWAY was the first organization in the U.S. to offer the Co-Occurring Disorders program, which was created in a jointly by Dartmouth Medical School and the Hazelden Foundation. This program offers an extended care program in a medium-intensity residential environment for men and transgender individuals. Like the Outpatient model, a client’s length of stay depends on his or her clinical needs. Features of this program include:
- Group and individual counseling
- Individualized length of stay
- Recovery management skills
- Independent living skills
- Connection to community resources for additional needs
- On-site nursing.
Throughout its five programs, NUWAY is working with 750 clients every day. The clinic on Central Ave NE meets with some 200 people a day.
The major difference between NUWAY and other models is that NUWAY treats addiction disorders and addition-related disorders as modern medicine treats other chronic disorders. It’s recognized that people’s bodies are different and respond to treatment differently. The treatment of diabetes or heart disease is likely to start with a baseline approach. Health care professionals expect that the initial treatment plan will be modified as the patient’s body adjusts to medication, ages, finds a treatment plateau, but perhaps succumbs to new stressors. The NUWAY treatment plan follows these expectations. NUWAY keeps trying new modes and adjusting treatments until they find something that clicks.
Clients are referred to NUWAY from various entities including hospital and social services, and notices like this report.
For more detailed information about this program, including contact information, go to https://nuway.org/
Individuals attending NUWAY are funded through public services money and health insurance. NuWay is in-network with health care providers including Medica, HealthPartners, UCare, Preferred One, United Health Care, Blue Cross Blue Shield, Signa, Optum, and Hennepin Health.
PRECINCT REPORT: Inspector Todd Loining
University and college students have started their first semester. Predictably crime is on an uptick including burglary of residence, theft from motor vehicle (please clean out your car and lock it), theft of cars, bikes, mopeds. This year, so far, there has not been much of an increase in robbery.
In coordination with the UMPD, the Second Precinct is doing saturation details every Friday and Saturday, in SE. MTPD is presenting a strong presence in Stadium Village and along the Greenline. Portable cameras are deployed in hotspots.
The Second Precinct is attending community meetings, door-knocking and distributing flyers. We’re holding tent events to say welcome, pass out trail mix, coffee and crime prevention tip sheets.
Successes: 5 burglars arrested, 6 other people arrested in a stolen vehicle, 2 stolen vehicles were recovered, one person was arrested for carrying burglary tools while attempting to steal a bike.
COURTWATCH: Judi Cole (H.C.Atty.) and Sarah Becker (Mpls.Atty.) reporting:
Updates: Ronald Bailey, had a 9-13 hearing and is waiting for his 11-26 trial for 2nd degree murder. Johnny Hall has a 9-17 jury trial for 5th degree drug possession. Daniel Heacock is waiting for his next 6-month evaluation on 11-13 but was committed on 5-18-18. Cody Horton pled guilty for reckless discharge of a firearm (into a neighbor’s house) and was sentenced on 8-27; he’s waiting for a 9-24 motion hearing on a 1st degree burglary of dwelling. Dwayne Miles is waiting for a jury trial on 10-01. Joshua Poplawski is in HOMES court; may move to 24-hour care. Robert Schroeder’s case was continued to 10-30 (no reason known). Alfonso Seals remains in custody in Ramsey County Jail; he also has cases pending in Hennepin and Dakota Counties. James Zaccardi has a 9-26 omnibus hearing on 5th degree drug possession. Michael Zaccardi is in custody until 11-22; on 9-17 he’ll have an omnibus hearing on 3rd degree assault.
No updates: Maxim Chance. Paula Heille was convicted on 7-12 and will be on probation for 3 years. Bryan Holmes remains on probation until 11-16. Mahad Ismail, no update. Curtis Laroque remains on probation through 11-04.
Samuel Haase was added to the Courtwatch list.
REPORTS FROM NEIGHBORS. We had several brief reports and one extensive report from neighbors about concerning events in the Precinct. EQ: I’m not clear on how much to reveal about these reports, but will organize some guidelines for public reporting in coming weeks.
COMING IN OCTOBER: 911 calls and emergency response. Our speaker will outline what happens when we call, and explain how the system works.
The meeting was called to order at 6:17 by Emilie Quast. 16 attendees.
Our speaker was Kimberly Simmonds from Minneapolis 311.
Minneapolis 311 is the “single point of contact” for the City of Minneapolis. People can contact 311 by phone, computer, or through the mobile app for information about local government and services, and to be directly connected to the service provider that can correctly respond to a caller’s inquiry or need.
The program took its first calls on January 4, 2006. It was originally a Monday-Friday service, 7AM to 11 PM. That first year, 311 received more than 343,000 calls and more than 14,000 emails. It entered over 61,000 service requests that year. In July of 2012, 311 launched a mobile app, which can identify a customer’s exact location, necessary for service requests requiring a specific location. Between July 2012 and October 2015, almost 27,000 cases were sent through the mobile app.
2016 was the 10th anniversary of Minneapolis 311. That year, 311 reached 3.9 million calls answered. The service is still growing. In the first 10 months of 2018, 311 received more than 10,000 mobile cases, 16,000 emails, and over 260,000 phone calls.
Contact this service by dialing 311 if your phone carrier allows or 612.673.3000. The email address is firstname.lastname@example.org and a mobile app can be downloaded for Androids, iPhones, and Blackberrys.
This year, 311 has launched a texting service. When a customer texts 311, they are texting a knowledge base of information. The system works well if you can reduce your question to 1 or 2 key terms. This is actually the database 311 operators use when they are searching for information to answer your call. If you text a query that is too complicated, the system will tell you to call 311 or download the mobile app, because the question you are asking may be too complicated for the system to process. Thus, “My car is lost. Where can I find if my car has been towed” probably won’t work. “Impound lot” or “towed car” will. You may get a link to a search engine that will take you to the area on the City website that has the information you need. At the end, you may be asked to fill out a survey; the answers will be used to figure out how well the system is actually working so we can figure out what needs to be improved.
Minneapolis 311 can help with most NON-emergency questions and calls for service. If the operator decides you need an emergency response, they’ll direct you to Minneapolis Police and Fire Dispatch.
311 has contracted with CLI, Certified Languages International, which can translate some 227 languages. The system also has a computer based TTY service for people with hearing impairment or oral communication disorders.
The six most common requests are 1) Impound Lot vehicle lookup, 2) Parking complaints, 3) Questions for recycling and solid waste services, 4) Snow and Ice complaints, 5) Non-emergency police reports, 6) Pothole complaints.
There is a long list of departments that 311 assists. [EQ: see attachments at the end of this report] Our 311 agents can, in some instances, help the caller by answering their question immediately. In some instances, we transfer the caller to the resolving department. In most cases, we will enter a service request for the caller to have the resolving department follow up with them.
QUESTION: CAN THE CITY CALL MY CELL PHONE TO LET ME KNOW OF SNOW EMERGENCIES? OR TO ADVISE ME OF STREET SWEEPING IN MY AREA? ANSWER: If you have a landline or mobile phone, the city can call you to notify you of Snow Emergencies because the Snow Emergency rules are the same across the city and take place at the same time. At this time, the City cannot call your cell phone to notify you of street sweeping in your area. The City will call your landline phone to advise you of street sweeping because it is attached to your physical address. The technology does not yet exist for the City to be able to call your cell phone for street sweeping.
To sign up for phone, text, or email alerts, please visit http://www.ci.minneapolis.mn.us/subscriptions/sign-up to sign up.
QUESTION: WHAT IF YOU CALL THE WRONG SERVICE? ANSWER: If 311 deems your call to be an emergency and you are in the City of Minneapolis, we will connect you with Minneapolis Police and Fire Dispatch. If it is an emergency, but the caller is not in Minneapolis, we ask that the caller hang up and dial 911. If the caller requests or reports something that should go to Metro Transit, we can provide the phone number to Metro Transit or transfer the caller over to Metro Transit customer service. Finally, if a caller has a non-emergency request for another city, we will try our best to find the main contact number for that city and provide it the customer or transfer them over.
QUESTION: WHAT IS THE TIME LIMIT FOR SNOW SHOVELING? ANSWER: Single family homes and duplexes have 24 hours from the end of snowfall to shovel their walks. Apartments, commercial buildings and all other properties have four daytime hours to remove the snow (daytime hours start at 8am after the end of snowfall). If snow hasn’t been removed after that time has gone by, you can call 311 at that point. We’re changing the procedure this year: Instead of us going out and looking, we’re automatically sending the owner a letter to let them know they are in violation. Then, after 3 days the inspector goes out. If the walk isn’t shoveled we authorize someone to clear it and the owner gets charged. This will take seven days off the process.
QUESTION: WHAT IS YOUR PROCESS FOR REPORTING EMERGENCIES LIKE WATER MAIN BREAKS AND THOSE PROBLEMS THAT MIGHT NOT BE AN EMERGENCY, LIKE POTHOLES? Answer: We use scripting in a system called Lagan to help us determine what should be called over to a department right after we enter a case. In the case of a water main break, we take as much information as the caller has, enter a case in with all of the pertinent details, and then we call the water department to let them know there’s been a break so that they can get someone out there right away. For potholes, 311 enters in a case for Public Works, and those cases are sent over to the resolving department. Potholes are repaired area by area for greatest efficiency.
QUESTION: IF A STREET HAS NO BOULEVARDS, IT’S ALMOST IMPOSSIBLE FOR A HOMEWONER TO KEEP THAT ICE MOUND OFF. Answer: Call 311 to let us know what is going on. In most cases, we can enter in a case for our street department or our sidewalk department and let them know that the piled snow from plowing is causing accessibility issues.
One follow up question by EQ. After I got home and started to celebrate the new procedure for getting walks cleared 7 (!) days quicker, it occurred to me that this would be good for tall weed control also. I wrote Ms Simmonds, and asked, even though I know that have not had a chance to try out the new procedure on snow removal yet. She replied very promptly that she had sent my suggestion to housing inspections. (Reference number is 4266088). So we will see how this new program speeds up snow removal. If it works better, we have a handle to speed up tall weeds also!